Right of Return / Refund:
You must contact us using the contact form on our website (this is found on the Contact Us page) in advance of returning the goods to us. Merchandise returns will not be accepted without our prior authorization in writing. Please include your telephone and order number when writing to us.
Up to 14 days after purchase: You have the right to return and get a full refund up to 14 days after your purchase, provided goods are in a saleable state and packaging is undamaged. Return cost must be borne by you.
Over 14 days after purchase: Provided goods are in a saleable state and packaging is undamaged, SHL Chimney Cowls will issue a credit note minus a restocking charge of 10% after verifying the quality and quantity of the returns. Cost of delivery of returns will be paid by the customer.
Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. It is not guaranteed that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us